How can we help you?
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First steps
Where can I find my game history or my favorite games?
Where can I change my password?
What type of games are available on Claro Gaming Cloud?
What is Claro Gaming Cloud?
What internet speed do I need to play properly?
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How to Play
What does the Claro Gaming Cloud subscription include?
What do I need to know before I start playing?
Do I need any app to start using Claro Gaming Cloud?
Do I have to use the mouse and the keyboard to play? May I use a gamepad?
Can I play without an Internet connection?
Connectivity Issues
What type of internet connection do I need?
Claro Gaming Cloud is running slow. What can I do?
How can I prevent my firewall from blocking my gaming session?
Connection issues due to Third Parties
Billing
How can I cancel my subscription?
Common errors
What happens if my connection is lost? Can I keep playing after I recover it?
Claro Gaming Cloud is running slow. What should I do?
Message Unkown Error
Message There was a problem launching this game
Message “Not authorized”
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