Connection issues due to Third Parties

Even if speed tests indicate that your connection exceeds 20 Mbps, there may be other factors affecting your connection quality and, therefore, worsening it, such as poor router quality or configuration applied by the ISP.

Specifically, some ISPs use CGNAT to provide Internet access to a larger number of users. Although the use of CGNAT is usually not noticeable in daily activities, it can add latency that becomes more evident in streaming services, such as Claro Gaming Cloud. You can contact your provider indicating the issue to seek a solution and check if this type of technology is being used, as well as to confirm if they offer the option to deactivate it for your connection.