Message There was a problem launching this game

When you click the 'Play' button and see this message, the following situations may occur:

• Claro Gaming Cloud reserves space on one of our servers for you to enjoy the game. Whether you have just started playing or have just finished a match, you need to wait a few seconds for us to clear the session and free up this space. Please try again. The process should be completed within a maximum of 5 minutes.
• You are attempting to play from more than one device simultaneously. You can only use a username simultaneously on each account.