How can I prevent my firewall from blocking my gaming session?

The majority of modern computers come with a pre-configured firewall. This software prevents connections from untrusted sources from sending unwanted information to (or from) your computer. Since the Claro Gaming Cloud application needs to continuously receive the game image and send key data to interact with the game, these firewalls can block or hinder the normal functioning of the application. If you encounter issues opening a game or notice that the image quality is not very good, try adding an exception to your firewall. Please note that these steps may vary depending on whether you have other antivirus software, such as McAfee, AVG, or Norton. If your computer is connected to a corporate network or through a VPN, you may need to contact your administrator to configure both, your computer and the connected network.

How to set up a firewall exception on Windows?

1. Press the Windows button on your keyboard. 2.. Type 'wf.msc' in the search bar and press Enter. For Windows 10 users, you can type directly without selecting the search bar.
2. Select 'Inbound Rules' in the left menu, and then select 'New Rule' on the right.
3. Leave the 'Program' option selected and then click 'Next'.
4. When prompted to select the program path, type the following text: %ProgramFiles% (x86)\ClaroGamingCloudClient\Software\ssclient-windows.exe
5. In the next window, make sure to check 'Allow the connection'. After that, you can continue with the installation, leaving the options as default.
6. Once this rule is entered, you will need to repeat the process by selecting 'Outbound Rules' in the left menu and 'New Rule...' in the right menu.
7. When you are done, you can close the window.

*You may need to restart your computer once the firewall is configured.