Common errors
- Message Unkown Error Claro Gaming Cloud has encountered an issue trying to connect to the game server. Please check that your internet connection is working correctly, and you have the latest version of our app installed (if using it through the app), then try again. If the problem persists, try disconnecting and reconnecting...
- Message “Not authorized” When you press the 'Play' button, Claro Gaming Cloud reserves space on one of our servers so that you can enjoy the game. After a few seconds, that space is freed so you and others can still enjoy Claro Gaming Cloud. The message 'Not authorized' can appear when you are...
- Message No available capacity at the moment. Please, try later. Claro Gaming Cloud has a limited number of servers on which games can run, and we add or remove servers as needed. While we plan well in advance to prevent issues, if the number of users exceeds expectations, there's a chance of reaching the limit of maximum concurrent users. Please...
- Message “Network connection error. Please check your connection” Claro Gaming Cloud requires a stable internet connection. This message indicates a lost connection with the server. To avoid disconnections, we recommend connecting your computer (via an Ethernet cable) to the router. If playing from a mobile device, try to do so as close to the router as possible to...
- Claro Gaming Cloud is running slow. What should I do? Our platform requires a stable internet connection throughout the game. When the initial connection with the server is established, the app performs a small check of the connection quality and estimates how the gaming experience would be. If we notice potential disruptions or a delay in game control, we will...
- Message There was a problem launching this game When you click the 'Play' button and see this message, the following situations may occur: Claro Gaming Cloud reserves space on one of our servers for you to enjoy the game. Whether you have just started playing or have just finished a match, you need to wait a few seconds...
- What happens if my connection is lost? Can I keep playing after I recover it? You will be able to keep playing once you recover your Internet connection. Claro Gaming Cloud will load the last saved data from your previous session. Nonetheless, some progress may be lost on games that do not have an auto-save feature.
- How do I update Claro Gaming Cloud? We will ask you to update our app for each new version in order to continue playing. The application will automatically redirect you to Claro Gaming Cloud, where you can download our app again to finish the update.