Technical Questions
- Message “Not authorized” When you press the 'Play' button, Claro Gaming Cloud reserves space on one of our servers so that you can enjoy the game. After a few seconds, that space is freed so you and others can still enjoy Claro Gaming Cloud. The message 'Not authorized' can appear when you are...
- Message No available capacity at the moment. Please, try later. Claro Gaming Cloud has a limited number of servers where games can be run and we are adding and removing servers as needed. Although we plan ahead enough that you don't encounter any problems, we may not be able to do so if many users open games at the same...
- Message “Network connection error. Please check your connection” Claro Gaming Cloud requires a stable Internet connection. This message tells us that the connection with the server has been lost. To avoid disconnections, we recommend you to connect your Windows computer (via Ethernet cable) to the router. If you are playing from your mobile phone, try to do it...
- Claro Gaming Cloud is running slow. What should I do? Claro Gaming Cloud requires a stable Internet connection of at least 20 Mbps. If these network conditions are not met, you may feel that the game does not respond in time or that audio/video is glitchy. To improve this situation, we suggest you close other apps that are also connected...
- Message There was a problem launching this game When you click the 'Play' button and this message appears, the following situations may occur: Claro Gaming Cloud reserves space on one of our servers so that you can enjoy the game. Regardless of whether you have started playing or have just closed a game, you must wait a few...
- What happens if my connection is lost? Can I keep playing after I recover it? You will be able to keep playing once you recover your Internet connection. Claro Gaming Cloud will load the last saved data from your previous session. Nonetheless, some progress may be lost on games that do not have an auto-save feature.
- How do I update Claro Gaming Cloud? We will ask you to update our app for each new version in order to continue playing. The application will automatically redirect you to Claro Gaming Cloud, where you can download our app again to finish the update.