Message There was a problem launching this game

When you click the 'Play' button and this message appears, the following situations may occur:

• Claro Gaming Cloud reserves space on one of our servers so that you can enjoy the game. Regardless of whether you have started playing or have just closed a game, you must wait a few seconds so that we can save the game and free that space up. Please try again. The process should be finished.
• You do not have the Claro Gaming Cloud Windows application installed.  
• You are trying to play from an unsupported device (check the list of supported devices). 
• You are trying to play from more than one device at a time.