First steps
- How do I link my Epic Games account with Steam?
- How to create an Steam account?
- How to create an Epic Games account?
- Where can I change my password?
- How can I play games that require a license?
- Can game progress be saved?
- Can I play on multiple devices at once with a single account? Can I have more than one account?
- What is Claro Gaming Cloud?
- How do I close a game?
- Can I do something to improve my connection?
- What information does Claro Gaming Cloud collect about its users?
- Inactivity message
- Do you inform your users about the new games available?
- What type of games are available on Claro Gaming Cloud?
- Where can I find my game history or my favorite games?
- Is my controller compatible with Claro Gaming Cloud?
- What internet speed do I need to play properly?
- On which devices can I use my Claro Gaming Cloud service?
How to Play
- How can I play online with friends in the virtual room?
- How can I set up my mobile phone as a gamepad?
- What does the Claro Gaming Cloud subscription include?
- Do I have to use the mouse and the keyboard to play? May I use a gamepad? How does it work, if I want to use my mobile phone to play?
- Can I play without an Internet connection?
- Do I need any app to start using Claro Gaming Cloud?
- What do I need to know before I start playing?
Connectivity Issues
Common errors
- Message Unkown Error
- Message “Not authorized”
- Message No available capacity at the moment. Please, try later.
- Message “Network connection error. Please check your connection”
- Claro Gaming Cloud is running slow. What should I do?
- Message There was a problem launching this game
- What happens if my connection is lost? Can I keep playing after I recover it?
- How do I update Claro Gaming Cloud?