Helpdesk

First steps

How do I link my Epic Games account with Steam? You can link your accounts going to: https://www.epicgames.com/id/link/steam
How to create an Steam account? You can create an account in Steam entering to: https://store.steampowered.com/join Remember that in order to access the games available on our platform that correspond to this store, you must have it added to your library.
How to create an Epic Games account? You can create an account in Epic Games by going to: https://www.epicgames.com/id/login Remember that in order to access the games available on our platform that correspond to this store, you must have it added to your library.
Where can I change my password? To reset your password, click on 'Forgot your password?' that is on the login screen of the platform or directly from the MiClaro web/app portal. After clicking on this option, you will be prompted to follow the step-by-step process to create a new password. If you do not remember your...
How can I play games that require a license? After selecting a game in this category, enter your credentials where you have previously acquired the game, such as Steam or Epic Games. This will enable and launch the game session. For security reasons, these credentials are not stored and must be entered each time a game of this type...
Can game progress be saved? Yes, just like on any console. Depending on the game, some have automatic saving options, and others allow manual saving from the options menu opened with the shift + tab combination.
Can I play on multiple devices at once with a single account? Can I have more than one account? Each account is associated with a unique user (phone number or home bill number) and a specific email address. Currently, to ensure a better gaming experience for all subscribers, we offer connectivity on a single simultaneous device per account. However, you can access your account from different devices.
What is Claro Gaming Cloud? Claro Gaming Cloud is a cloud-based video game streaming service that allows you to enjoy hundreds of titles on your existing devices without the need to purchase the latest gaming PC or device.
How do I close a game? Pressing the alt + tab key combination will open the options menu, and from there, you can end your gaming session.
Can I do something to improve my connection? Yes. By checking and following these steps, you will likely achieve a better connection. First, we suggest that when starting a new gaming session, close or turn off all applications/devices connected to the Internet. If possible, also connect your device to the router via an Ethernet cable, and in the...
What information does Claro Gaming Cloud collect about its users? In our privacy policy, you can check what types of data we collect, when we collect it, and why. Claro Gaming Cloud collects personal data only for the time necessary to provide our services and for other essential purposes, such as maintaining the performance of the Claro Gaming Cloud service,...
Inactivity message Although there is no time limit to play on Claro Gaming Cloud, an inactivity message will appear when you have not used the platform for 15 minutes. As soon as it appears, you will have 10 minutes to confirm that you are still there. Otherwise, your session will be automatically...
Do you inform your users about the new games available? At Claro Gaming Cloud, we regularly add games to our catalogue to enhance the experience. New games will be highlighted in our catalogue so that you can easily notice them. Additionally, we invite you to follow us on our social networks and our newsletter so that you're always informed about...
What type of games are available on Claro Gaming Cloud? Claro Gaming Cloud is the ideal cloud gaming platform for all types of gamers. You'll find games of all kinds: adventurers can enjoy fantastic experiences such as Panpaku, and sports fans have games for all sports, such as Moto GP 21. There are also games in which you will have...
Where can I find my game history or my favorite games? You will find this information in your User profile, on the right side of the page.
Is my controller compatible with Claro Gaming Cloud? The gamepads compatible and validated by our team are: Xbox One Controller Wireless Xbox Controller Shaks (models S2i, S3i, and S5i) Logitech F310 Logitech F710 Xbox 360 For Windows, all joysticks based on XInput should be compatible, and for Android, only Bluetooth game controllers based on XInput are supported. If...
What internet speed do I need to play properly? If you have Claro Hogar or Mobile service, having at least 20 Mbps through Ethernet cable, WiFi, or 5G should be sufficient for an excellent gaming experience. We recommend connecting your device via cable (Ethernet) to the modem or router. If not possible, be as close as possible with the...
On which devices can I use my Claro Gaming Cloud service? You can access Claro Gaming Cloud through your Android and iOS smartphone/tablet or Windows, Linux, and Mac computers/laptops. However, you can only play with one device at a time. For Mac and iOS, we recommend using Safari; for other devices, any popular browser is suitable. For playing on your PC/laptop,...