Claro Gaming Cloud is running slow. What can I do?

First and foremost, we suggest closing all applications that are also connected to the Internet, including those running in the background on your device, as they can reduce the connection quality. Whenever possible, we also recommend connecting your device to the router using an Ethernet cable, or for mobile devices, using a 5G mobile network. If using a WiFi connection, try to connect as close to the router as possible.

Regarding hardware on PC/laptops. If the application experiences some interruptions in the stream, we suggest checking if your computer has the hardware acceleration function enabled. Hardware acceleration replaces the use of software to perform a function (CPU) with graphic processing components (GPU), ideal for gaming. To find out in detail how to perform this test, search for instructions on any website accompanied by the name of your operating system (Windows, Linux, MacOS).